This Privacy Policy complies with Australia’s Privacy Act 1988 and Australian Privacy Principles (APPs). It describes how Southern Leaf collects, uses, stores and protects your personal information when you browse our website and place orders with us.

1. Who We Are

Our business entity: Southern Leaf

Warehouse Mailing Address: Unit 23, 22-30 Wallace Avenue, Point Cook VIC 3030, Australia

Support & Privacy Enquiry Email: support@southernleaf.com.au

We are the data controller responsible for all personal data collected on this website.

2. What Personal Information We Collect

We gather personal information you voluntarily submit or automatically captured during site visits:

Identity & contact data: Full name, delivery address, mobile number, email address
Transaction data: Order records, purchase amounts, payment reference numbers
Communication data: Messages sent via contact forms, email support chat logs
Technical browsing data: IP address, device type, browser information, cookies & website access records

Important: We do not store full credit card numbers on our server. All card payments are processed by encrypted third-party payment gateways.

3. How We Collect Your Information

Direct collection: When you complete checkout, submit support tickets, or sign up for promotional updates
Automatic collection: Cookies, analytics tools when you browse product pages
Third-party sources: Payment providers (PayPal & credit card processors), AUPOST logistics partners, only for order fulfillment use.

4. Purposes of Using Your Personal Information

We only use your data for legitimate business needs as permitted by Australian law:

Process orders, confirm payments, arrange AUPOST delivery and send tracking numbers
Provide after-sales service, resolve enquiries, complaints or shipping issues
Verify transactions and prevent fraudulent orders & chargeback abuse
Send optional product updates or discount promotions (you may opt out anytime)
Optimize website functions, analyze visitor behavior to improve shopping experience
Comply with Australian tax, consumer and privacy legal requirements.

5. Third Parties We May Share Data With

We will never sell, rent or leak your personal information to marketing companies. Limited disclosure only happens to trusted service providers:

Payment service providers: PayPal and encrypted credit card processors (for secure checkout only) 🔒
Logistics partner: AUPOST, to ship goods to your nominated address
IT & analytics vendors, who sign data protection agreements and cannot reuse your data for other purposes
Legal authorities, only if required by Australian federal or state law.

6. Payment Data Security Commitment

All payment operations are protected by bank-level encryption:

PayPal transactions are covered by official PayPal Buyer Protection; we never access or save your PayPal login credentials
Credit card details are transmitted via PCI-DSS certified encrypted channels; raw card data is not stored on our site.

7. Data Storage & Protection

We maintain strict technical and administrative safeguards to protect your personal data against unauthorized access, loss, alteration or leakage:

Encrypted server storage with access permission limits for internal staff
Regular security scans to block hacking risks
Personal order data will be securely erased after 7 years of order completion, unless legal retention rules apply.

8. Your Privacy Rights Under Australian APPs

You hold the following rights and may submit requests via our support email free of charge:

Right to access: Request a full copy of all personal data we hold about you
Right to correction: Update inaccurate name, address or contact details
Right to opt-out: Unsubscribe from all marketing emails with one click
Right to deletion: Request permanent removal of your personal records (subject to legal storage obligations)

We will respond to all valid requests within 30 working days as required by OAIC rulesOAIC.

9. Cookie Policy

Our website uses functional and analytics cookies to remember your cart preferences and analyze traffic. You may disable cookies in your browser settings at any time, though some shopping functions may be limited after disabling.

10. Privacy Complaints

If you believe we have breached this Privacy Policy or Australian privacy laws, send a detailed complaint to support@southernleaf.com.au. We will investigate and reply within 20 business days. If you remain unsatisfied, you may lodge a formal complaint with the Office of the Australian Information Commissioner (OAIC).

11. Policy Updates

We reserve the right to revise this Privacy Policy. All updated versions will be published on this page with a new effective date. Your continued use of the website after updates means you accept the revised terms.

12. Governing Law

This policy is governed by the laws of Victoria, Australia.

Footer Short Summary (for site bottom navigation, with emojis)

Privacy Policy 🔐

Southern Leaf protects all customer personal data in compliance with Australian Privacy Act.

Secure PayPal & encrypted card payment processing | No storage of full credit card data

You may access, correct or delete your personal information via our support email anytime.